EXCELLENT
17 reviews on
Ha M
Ha M
2024-03-27
When i 1st met Reshard and he spoke about passing the fee I was a little nervous but everything worked out perfect. I am saving a lot of money
Nicole Rao
Nicole Rao
2024-03-27
Reshard has been a pleasure to work with since the beginning! He is very knowledgeable and informative. He is easily access able and is always eager to answer all of our questions! I would definitely recommend to anyone!!
julianna
julianna
2024-03-27
Working with Reshard has been absolutely the best choice we made for our business. He has always put us and our business needs as a priority and he always makes himself available and willing to help us. Reshard is an amazing person and represents his company and terminals in a great way that made this switch seamless. I can’t recommend him enough.
R
R
2024-03-26
Very happy I made the switch to using this company for my business merchant processing. I am saving so much money in comparison to using clover and The POS system is much smoother operating with better features. Reshard is top notch, he takes pride in providing amazing customer service and is always available any time I ever have any questions. I couldn’t ask for more.
Robert Wellington
Robert Wellington
2024-03-26
Top notch service! My transactions have never been smoother since switching to Eliminate Card Fees, lightning fast transactions and the best customer service. Thank you Reshard!
Nicole Borota (Jersey Cookie Girl)
Nicole Borota (Jersey Cookie Girl)
2024-03-26
Very professional, Reshard takes the time to clearly explain the process and how everything works. He is very responsive, provides amazing customer service. He is very respectful and always ready to above and beyond for his clients. I highly recommend the services of Eliminate card fees.
Jmazz 925
Jmazz 925
2024-03-26
I work at a pizza place Joe Diano Tomato Pies and we had this system installed and it was the best thing we could do for the restaurant. Took less then an hour for total installation and set up! Reshard is our rep from eliminate card fees and he is the best always available, and helps whenever we need him!
Michael O'Dwyer
Michael O'Dwyer
2024-03-26
This company overall has been great for me and my business our rep Reshard has gone above and beyond to make sure everything worked properly and ran smoothly without any issue, he and his company were there to answer any questions and resolve any issues in no time at all. The overall professionalism and personal care of this company blew me away after having a few bad run ins with other companies in the past. Im happy i finally found a company that works for me.
Patrick Wierzba
Patrick Wierzba
2024-02-07
Signing up with so easy, Only a 15 minute call and the terminal was shipped out same day and delivered within a few days. Came with all the supplies. Saves my business thousands every month. I can’t wait to use this compony on my next location!
Katrina Haro
Katrina Haro
2023-12-20
"Outstanding Experience: Eliminate Card Fees has been exceptional in their service. Efficient, reliable, and top-notch customer support. Highly recommend!"

At Eliminate Card Fees LLC, we pride ourselves on complete customer satisfaction. We aim to not only save you money but to grow your business with our efficient complementary marketing solutions that are included with our processing. Take advantage of customer loyalty programs, SMS text remarketing, birthday and anniversary announcements, and more to help you scale with our newest and most secure smart terminals.

ECF rewards their staff with additional bonuses for exceeding customer service expectations.

How Merchant Processing Companies Should Be Evaluated in 2024

01

Net Promoter Score (NPS)

This measures the likelihood that a merchant would recommend Eliminate Card Fees to others. It’s based on a single question: “On a scale of 0-10, how likely are you to recommend our service to a friend or colleague?” Respondents are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

02

Customer Satisfaction Score (CSAT)

This score is derived from asking merchants to rate their satisfaction with the service they received. It’s usually measured on a scale (e.g., 1-5 or 1-10), and the results are averaged to get the CSAT score.
03

Customer Effort Score (CES)

This metric assesses how much effort a customer has to exert to get an issue resolved, a request fulfilled, or a product or service. The idea is that the less effort required, the more satisfied the merchant is likely to be.
04

Retention Rates

This measures the percentage of merchants that continue to use the merchant processing company’s services month over month and year over year. High retention rates are often indicative of high customer satisfaction.
05

Churn Rate

Conversely, this measures the percentage of customers who stop using the merchant processing services within a certain timeframe. A high churn rate can indicate dissatisfaction.
06

Transaction Success Rates

For a merchant processing company, the rate of successful transactions can be a direct indicator of service reliability, which affects customer satisfaction.
07

Average Resolution Time

This measures how quickly customer service issues are resolved. Faster resolution times typically lead to higher customer satisfaction.
08

First Contact Resolution (FCR)

This metric tracks the percentage of issues that are resolved on the first interaction with the customer. A high FCR usually improves customer satisfaction.
09

Service Level Agreements (SLA) Adherence

This measures how well the company meets its promised service levels. Consistently meeting or exceeding these promises can lead to higher customer satisfaction.
10

Qualitative Feedback

Comments and suggestions from merchants provide qualitative data that can be analyzed for sentiment and specific feedback about the company’s services.